Welcome to Multi creative, should you have any problem kindly check our below answers firstly.
1. Payment manner
You can pay us via many different channel such as Paypal/West union/Alipay/our company bank/personal bank.
2. Price term
We usually do FOB/CIF/OA/LCL/DDP, all the other payment terms also can be negotiated.
Usually need 30 percent deposit and balance are flexible.
3. What’s your delivery time? What will do if you miss delivery date?
Around 20-40 days once you place order, it is determined by order quantity and order place time. In-time delivery rate reach up to 98 percent. This data base on orders of last two years.
Generally speaking, we can ship you goods within 30 days once order confirm.
The following several steps help us avoid mistake and enhance working efficiency.
All the details will be double check before we place order
Following team will go to fty do inspection during order producing
Prepared Production sample and mass production sample must be confirmed during packing
When we can’t catch up our client’s delivery, we will inform our client in advance and tell the truth to them. We will offer compensate or do air shipping for delay items.
4. How do you control quality?
We will do quality inspection for all our clients.
Inspection services outsourced to professional companies, they will inspect 5 percent goods randomly of each PO.
Product quality check carefully by checking the function/clearance/weight/size/packing/carton box, each step will be take pictures and have records for you before loading into container.
5. How do you solve claims?
If product quality/delivery/functions/copyright have any problems, we will negotiate with you and offer compensations.
We will re-produce good items replace poor quality items
We will recall items which failed any test or has copyright problems
All your requirements will be get feedback within 24 hours and solved in time
6. Does your items can pass test report?
Yes, we only produce items which quality correspond to EU test requirement.
We are familiar with EU market by working with many big chains stores, so we will do test base on client requirements such as EN71/CE/ROHS/LVD/EMC/LFGB/DGCCRF/AZO/Phthalate etc.
7. What’s your product line?
We focus on party/promotional/seasonal/craft items, also related to Kitchen/Household/stationery items.
8. Where is your Market?
We do business all over the world, mainly focus on EU and American market.
We cooperate with many stores and import company such as Tesco/B&M/RMS/hobbylobby/ARPEX/Delight/JSC tander/JES/Pepco.
9. Do you have warehouse?
Yes, we have cooperated warehouse around 80000 square meters. Details check our warehouse department.